Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector

• Main Authors: Mumtaz Ali, Memon, Hiram, Ting, Rohani, Salleh, Jati Kasuma, Ali, Yusman, Yacob
• Format: Article
• Language: English
• Published: Econjournals 2016
• Subjects: HN Social history and conditions. Social problems. Social reform
• Online Access: http://ir.unimas.my/id/eprint/12998/1/Mumtaz%20Ali.pdf; http://ir.unimas.my/id/eprint/12998/; http: www.econjournals.com
• Institution: Universiti Malaysia Sarawak

The study aims to identify the level of stress and job satisfaction among call operators (COs) in Malaysia. It also explores COs views on the factors affecting their stress level and job satisfaction. This research is based on a case study of a telecommunication contact centre. A mixed-methods desig...