The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak

• Main Author: Siti Salimah, Othman
• Format: Final Year Project Report
• Language: English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2020
• Subjects: H Social Sciences (General)
• Online Access: http://ir.unimas.my/id/eprint/32304/1/Siti%20Salimah%20ft.pdf; http://ir.unimas.my/id/eprint/32304/
• Institution: Universiti Malaysia Sarawak

This study was conducted to examine the experiences of customer service employees in managing their readiness towards changes in banking sector in Sarawak. Qualitative research was used in this study in order to gain a better understanding of the experiences of employees. This study used a sampling...