Customer’s Perception Towards E-Service Quality In Malaysia’s Homestay Industry
The objective of this study is to determine the influence of the e-service quality in the context of homestay industry in Malaysia and to determine the effect of e-service quality dimensions on the overall e-service quality, customer satisfaction and behavioural intention. The theories that are adop...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/33658/2/Chin%20Pui%20San.pdf http://ir.unimas.my/id/eprint/33658/ |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English |
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