ASSISTING CUSTOMER FOR PRODUCT PURCHASE USING INTERACTIVE CHATBOT SYSTEM
Business is the regular production or purchase and sale of goods undertaken with an objective of earning profit and acquiring wealth through the satisfaction of human wants. (Anuj William, 2019). The ING HING HONG SDN BHD is the main building materials supplier in Sibu and wants to provide better cu...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2019
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/33868/1/Freddy%20Ling%20Hoe%20Chee%20-%2024%20pgs.pdf http://ir.unimas.my/id/eprint/33868/4/Freddy%20Ling%20ft.pdf http://ir.unimas.my/id/eprint/33868/ |
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| Institution: | Universiti Malaysia Sarawak |
| Language: | English English |
| Summary: | Business is the regular production or purchase and sale of goods undertaken with an objective of earning profit and acquiring wealth through the satisfaction of human wants. (Anuj William, 2019). The ING HING HONG SDN BHD is the main building materials supplier in Sibu and wants to provide better customer service. However, the building material is not a commonly used product for first-time customer. This will cause the customer to lose a lot of
money when buying building materials wrongly. With the use of a chatbot, the customer can easily obtain detailed information about the building material product, such as roofing and painting, online without the help of real staff before purchase. |
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