ASSISTING CUSTOMER FOR PRODUCT PURCHASE USING INTERACTIVE CHATBOT SYSTEM

• Main Author: Ling, Freddy Hoe Chee
• Format: Final Year Project Report
• Language: English; English
• Published: Universiti Malaysia Sarawak, (UNIMAS) 2019
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://ir.unimas.my/id/eprint/33868/1/Freddy%20Ling%20Hoe%20Chee%20-%2024%20pgs.pdf; http://ir.unimas.my/id/eprint/33868/4/Freddy%20Ling%20ft.pdf; http://ir.unimas.my/id/eprint/33868/
• Institution: Universiti Malaysia Sarawak

Business is the regular production or purchase and sale of goods undertaken with an objective of earning profit and acquiring wealth through the satisfaction of human wants. (Anuj William, 2019). The ING HING HONG SDN BHD is the main building materials supplier in Sibu and wants to provide better customer service. However, the building material is not a commonly used product for first-time customer. This will cause the customer to lose a lot of money when buying building materials wrongly. With the use of a chatbot, the customer can easily obtain detailed information about the building material product, such as roofing and painting, online without the help of real staff before purchase.