Private healthcare quality : applying a SERVQUAL model
Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthca...
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Main Authors: | , |
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Format: | E-Article |
Language: | English English |
Published: |
Emerald Group Publishing Limited
2010
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Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf http://ir.unimas.my/id/eprint/550/ |
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Institution: | Universiti Malaysia Sarawak |
Language: | English English |
Summary: | Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthcare policy and practice. |
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