Private healthcare quality : applying a SERVQUAL model
Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthca...
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Emerald Group Publishing Limited
2010
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| Online Access: | http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf http://ir.unimas.my/id/eprint/550/ |
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my.unimas.ir.5502016-04-12T06:31:39Z http://ir.unimas.my/id/eprint/550/ Private healthcare quality : applying a SERVQUAL model Muhammad Mohsin, Butt Ernest Cyril, de Run AC Collections. Series. Collected works R Medicine (General) Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthcare policy and practice. Emerald Group Publishing Limited 2010 E-Article PeerReviewed text en http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf text en http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf Muhammad Mohsin, Butt and Ernest Cyril, de Run (2010) Private healthcare quality : applying a SERVQUAL model. International Journal of Health Care Quality Assurance. pp. 23-7. |
| institution |
Universiti Malaysia Sarawak |
| building |
Centre for Academic Information Services (CAIS) |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Sarawak |
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| language |
English English |
| topic |
AC Collections. Series. Collected works R Medicine (General) |
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AC Collections. Series. Collected works R Medicine (General) Muhammad Mohsin, Butt Ernest Cyril, de Run Private healthcare quality : applying a SERVQUAL model |
| description |
Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthcare policy and practice. |
| format |
E-Article |
| author |
Muhammad Mohsin, Butt Ernest Cyril, de Run |
| author_facet |
Muhammad Mohsin, Butt Ernest Cyril, de Run |
| author_sort |
Muhammad Mohsin, Butt |
| title |
Private healthcare quality : applying a SERVQUAL model |
| title_short |
Private healthcare quality : applying a SERVQUAL model |
| title_full |
Private healthcare quality : applying a SERVQUAL model |
| title_fullStr |
Private healthcare quality : applying a SERVQUAL model |
| title_full_unstemmed |
Private healthcare quality : applying a SERVQUAL model |
| title_sort |
private healthcare quality : applying a servqual model |
| publisher |
Emerald Group Publishing Limited |
| publishDate |
2010 |
| url |
http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf http://ir.unimas.my/id/eprint/550/ |
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