Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of t...

Full description

Saved in:

Bibliographic Details
Main Authors:	Aznam N., Ismail Z.
Other Authors:	57215569046
Format:	Article
Published:	Science and Engineering Research Support Society 2023
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Universiti Tenaga Nasional

id	my.uniten.dspace-24355
record_format	dspace
spelling	my.uniten.dspace-243552023-05-29T15:22:57Z Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia Aznam N. Ismail Z. 57215569046 57189238640 Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 SERSC. Final 2023-05-29T07:22:57Z 2023-05-29T07:22:57Z 2019 Article 2-s2.0-85081189575 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081189575&partnerID=40&md5=bc6308e8b9b7d46961476fc0a4a60073 https://irepository.uniten.edu.my/handle/123456789/24355 28 10 233 238 Science and Engineering Research Support Society Scopus
institution	Universiti Tenaga Nasional
building	UNITEN Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tenaga Nasional
content_source	UNITEN Institutional Repository
url_provider	http://dspace.uniten.edu.my/
description	Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction. � 2019 SERSC.
author2	57215569046
author_facet	57215569046 Aznam N. Ismail Z.
format	Article
author	Aznam N. Ismail Z.
spellingShingle	Aznam N. Ismail Z. Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
author_sort	Aznam N.
title	Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
title_short	Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
title_full	Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
title_fullStr	Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
title_full_unstemmed	Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia
title_sort	service quality measure and customer satisfaction towards prepaid meter in facilities management at malaysia
publisher	Science and Engineering Research Support Society
publishDate	2023
_version_	1806427545077284864

Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

Similar Items