Assessment of Customers� Satisfaction in Mass Rapid Transit (MRT) Using Importance-Performance Analysis (IPA)

Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Reliability analysis; Sales; Customers' satisfaction; Importance-performance analyse; Importance-performance analysis; Malaysia; Mass rapid transit; Performance; Public transportation; Quality-of-serv...

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Bibliographic Details
Main Authors: Samsudin N.S.S., Ismail N., Norhisham S., Zaini N., Bakar M.F.A., Azlan N.N.I.M., Ron Buking R.A.C.
Other Authors: 57767959000
Format: Conference Paper
Published: Springer Science and Business Media Deutschland GmbH 2023
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Institution: Universiti Tenaga Nasional