Factors influencing customer satisfaction and loyalty to internationally branded clothes
Satisfaction is important as the principle purpose of a business is to create satisfied customers that will consequently lead to higher profitability in the future. Therefore, it is crucial for marketers to focus on creating and retaining customer loyalty in a business. Besides, customer satisfactio...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Putra Malaysia Press
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/30857/1/Factors%20Influencing%20Customer%20Satisfaction%20and%20Loyalty%20to.pdf http://psasir.upm.edu.my/id/eprint/30857/ http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2021%20%28S%29%20Jun.%202013/15%20Page%20257-268.pdf |
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| Institution: | Universiti Putra Malaysia |
| Language: | English |