Impact of customer relationship management strategy on customer accounting and customer performance measures in Malaysian hotel industry

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Bibliographic Details
Main Authors: Abu Kasim, Nor Aziah, Minai, Badriyah
Format: Book Section
Published: Universiti Putra Malaysia Press 2008
Online Access:http://psasir.upm.edu.my/id/eprint/32582/
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Institution: Universiti Putra Malaysia
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