Is a mobile phone a disruptive innovation in the workplace?

• Main Authors: Said, Mohd Fuaad, Adham, Khairul Akmaliah
• Format: Article
• Language: English
• Published: Universitas Gadjah Mada 2016
• Online Access: http://psasir.upm.edu.my/id/eprint/54625/1/Is%20a%20mobile%20phone%20a%20disruptive%20innovation%20in%20the%20workplace.pdf; http://psasir.upm.edu.my/id/eprint/54625/; https://jurnal.ugm.ac.id/gamaijb/article/view/12571
• Institution: Universiti Putra Malaysia

Extant literature on technology adoption in the workplace generally analyses a single technology, thereby preventing us from a comprehensive understanding about the use of multiple technologies at work. As the usage of mobile devices becomes ubiquitous, knowing how the use of multiple technologies influence individual and group-related tasks is becoming more critical. Therefore, the objective of this study is to understand how managers perform their duties and functions and what technologies are utilized. This study adopts a qualitative study design by conducting in-depth interviews with eight managers employed in the public sector. We found four categories of convergence of mobile and fixed technologies in the workplace: supplementary, complementary, high-degree of integration, and full integration. The technology convergence is mainly influenced by the nature of the managerial work. Most importantly, mobile device is yet a disruptive innovation in the workplace, although its full integration with the fixed technology can be promoted.