Investigating the key drivers of traveler loyalty in the airport lounge setting

• Main Authors: Chua, Bee Lia, Sanghyeop, Lee, Kim, Hyeon Cheol, Han, Heesup
• Format: Article
• Language: English
• Published: Routledge 2017
• Online Access: http://psasir.upm.edu.my/id/eprint/62212/1/Investigating%20the%20key%20drivers%20of%20traveler%20loyalty%20in%20the%20airport%20lounge%20setting.pdf; http://psasir.upm.edu.my/id/eprint/62212/; https://www.tandfonline.com/doi/abs/10.1080/10941665.2017.1308392?journalCode=rapt20
• Institution: Universiti Putra Malaysia

This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited a...