Tourist behavioral loyalty: a comparison of first-time and repeat tourist in the UNESCO World Heritage Site (WHS) in Malaysia

• Main Authors: Ab Karim, Muhammad Shahrim, Leong, Quee Ling
• Format: Article
• Language: English
• Published: Sinop: Mustafa Daşkın 2019
• Online Access: http://psasir.upm.edu.my/id/eprint/82658/1/Tourist%20behavioral%20loyalty.pdf; http://psasir.upm.edu.my/id/eprint/82658/; http://ottomanjournal.com/issue/2019/2019_vol.4issue2_4.pdf
• Institution: Universiti Putra Malaysia

The present study aims to investigate the structural relationships among food involvement, food knowledge, food experience, food image, destination image, overall satisfaction and behavioral loyalty across first-time and repeat tourist groups from the perspective of food tourism. The study also examines if differences exist in these variables across the two groups of tourists. The „catch-as-catch-can‟ technique was used to sample international tourist in Melaka and George Town, Malaysia. A total of 1200 questionnaires were collected on-site and 75% of the total was randomly picked using SPSS, resulting in 868 responses analyzed. The two-step approach of structural equation modeling (SEM) was used to accomplish the study objectives. The t-test analysis demonstrated that repeat tourists expressed significantly higher food knowledge and behavioral loyalty than first-time tourists. The SEM results revealed that the structural model differed across first-time and repeat customers. This research contributes to the theoretical understanding of behavioral loyalty process across first-time and repeat tourists in the World Heritage Site (WHS) of Malaysia from the food perspective.