The chicken and egg story of a call centre in Malaysia
Learning outcomes: After attempting the case, users are able to: analyse issues and problems faced by a call centre in Malaysia. Determine the root causes of the problems faced by call centre employees and generate alternative solutions to solve the problems faced by the company and to ensure the su...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Emerald Publishing
2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/95350/ https://www.emerald.com/insight/content/doi/10.1108/EEMCS-09-2020-0347/full/html |
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| Institution: | Universiti Putra Malaysia |