Consumer credit grievance and redress mechanisms: the Malaysia perspective

• Main Authors: Ilias, Ibtisam @ Ilyana, Hassan, Rusni, Kassim, Salina, Abu Bakar, Elistina
• Format: Article
• Published: Universiti Utara Malaysia Press 2021
• Online Access: http://psasir.upm.edu.my/id/eprint/96517/; https://e-journal.uum.edu.my/index.php/uumjls/article/view/15588
• Institution: Universiti Putra Malaysia

This study examines the redress mechanisms accessible to aggrieved consumers dealing with various consumer credit providers in Malaysia. The existing legal and institutional framework characterised by the piecemeal approach has led different groups of consumers to varying levels of access, which can...