Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management

In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction wit...

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Main Author:	Rahman, Faiz Abd
Format:	Thesis
Language:	English
Published:	2012
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf http://eprints.usm.my/41790/
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Institution:	Universiti Sains Malaysia
Language:	English

id	my.usm.eprints.41790
record_format	eprints
spelling	my.usm.eprints.41790 http://eprints.usm.my/41790/ Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management Rahman, Faiz Abd TH1-9745 Building construction In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area. 2012-02 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf Rahman, Faiz Abd (2012) Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management. Masters thesis, Universiti Sains Malaysia.
institution	Universiti Sains Malaysia
building	Hamzah Sendut Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Sains Malaysia
content_source	USM Institutional Repository
url_provider	http://eprints.usm.my/
language	English
topic	TH1-9745 Building construction
spellingShingle	TH1-9745 Building construction Rahman, Faiz Abd Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
description	In a recent debate to improve resorts management in ecotourism area, the suitability of customer satisfaction survey in order to improve the quality of service in the resorts and in the ecotourism has become an issue. The main purpose of the study is to measure the level of customer satisfaction with products and services offered and to identify the factors that influence customer satisfaction.This study was conducted in Kenyir Lake Terengganu. Kenyir Lake was chosen as the study area because these areas meet the characteristics of ecotourism area.
format	Thesis
author	Rahman, Faiz Abd
author_facet	Rahman, Faiz Abd
author_sort	Rahman, Faiz Abd
title	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_short	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_fullStr	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_full_unstemmed	Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management
title_sort	service quality assessment in ecotourism areas: the case of tasik kenyir resort management
publishDate	2012
url	http://eprints.usm.my/41790/1/FAIZ_ABD_RAHMAN.pdf http://eprints.usm.my/41790/
_version_	1643710322346819584

Service Quality Assessment In Ecotourism Areas: The Case Of Tasik Kenyir Resort Management

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