Relationship between service quality and customer satisfaction: A systematic literature review
This article aims to conduct a systematic literature review of the relationships between service quality and customer satisfaction. Forty-one papers were chosen after a search was performed in the Web of Science and Scopus databases. The findings indicate a significant relationship between service...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Institute For Advanced Studies
2023
|
| Online Access: | http://eprints.utem.edu.my/id/eprint/27873/2/024422107202413464918.pdf http://eprints.utem.edu.my/id/eprint/27873/ https://resmilitaris.net/uploads/paper/4d6c905e41220d4064287351ba365a16.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universiti Teknikal Malaysia Melaka |
| Language: | English |