A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments

A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments

The quest to achieve Service excellence is a global phenomenon, it cut across various range of public services. Within the three tiers of the government, local governments are charged with the responsibility of taking care of the environment part of which is its cleanliness and collection of garbage...

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Bibliographic Details
Main Authors: Umar, Muhammad Akilu, Kasim, Rozilah, Martin, David, Abubakar, Muhammad, Umar, Muhammad Bello, Ahmed, Tanko Husseini
Format: Article
Language:English
Published: JARDCS 2018
Subjects:
T Technology (General)
HF5410-5417.5 Marketing. Distribution of products
Online Access:http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf
http://eprints.uthm.edu.my/5030/
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Institution: Universiti Tun Hussein Onn Malaysia
Language: English

Internet

http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf
http://eprints.uthm.edu.my/5030/

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