Social factor as an indicator for service excellence in facilities management services

by Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David
Published 2018

Service quality versus service excellence: a paradigm shift

by Kasim, Rozilah, Umar, Muhammad Akilu, Juanil, David Martin Daud
Published 2018

Public goods delivery as a contributing factor to the property tax revenue generation in Malaysian local governments

by Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David, Yassin, Azlina Md
Published 2018

Framework development to identify the impact of green building attributes on rental value of commercial properties in Malaysia

by Kasim, Rozilah, Umar, Muhammad Akilu, Ishak, Mohd Hafizal, Ariffin, Khadijah Md
Published 2018

An examination of relationship between quality municipal services and citizen satisfaction in Malaysian local council, Batu Pahat in perspective

by Kasim, Rozilah, Bello, Muhammad Umar, Martin, David, Abubakar, Muhammad, Umar, Muhammad Akilu
Published 2017

A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments

by Umar, Muhammad Akilu, Kasim, Rozilah, Martin, David, Abubakar, Muhammad, Umar, Muhammad Bello, Ahmed, Tanko Husseini
Published 2018