Service quality versus service excellence: a paradigm shift
Service users are continuously recognised as a medium for appraising the level of services provided by the local governments. The achievement of service excellence is dependent upon service user experience which is considered as a mechanism that provides a basis for a paradigm shift from service qua...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
American Scientific Publishers
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5414/ https://doi.org/10.1166/asl.2018.11680 |
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| Institution: | Universiti Tun Hussein Onn Malaysia |