Applicability of healthcare service quality models and dimensions: future research directions
Purpose: The purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and to present future research insights pertaining to the applications of these models and dimensions. Design/methodology/a...
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| Main Authors: | , , , , , , |
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| Format: | Article |
| Published: |
Emerald Publishing Limited
2023
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| Subjects: | |
| Online Access: | http://eprints.utm.my/107446/ http://dx.doi.org/10.1108/TQM-12-2021-0358 |
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| Institution: | Universiti Teknologi Malaysia |