Applicability of healthcare service quality models and dimensions: future research directions

• Main Authors: Ali, Javed, Jusoh, Ahmad, Idris, Norhalimah, Md. Nor, Khalil, Wan, Yulin, Abbas, Alhamzah F., Alsharif, Ahmed H.
• Format: Article
• Published: Emerald Publishing Limited 2023
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/107446/; http://dx.doi.org/10.1108/TQM-12-2021-0358
• Institution: Universiti Teknologi Malaysia

Purpose: The purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and to present future research insights pertaining to the applications of these models and dimensions. Design/methodology/a...