Implementing ITIL-based CMDB in the organizations to minimize or remove service quality gaps

• Main Authors: Sharifi, Mohammad, Ayat, Masarat, Sahibudin, Shamsul
• Format: Book Section
• Published: Institute of Electrical and Electronics Engineers 2008
• Subjects: QA76 Computer software
• Online Access: http://eprints.utm.my/id/eprint/12585/; http://dx.doi.org/10.1109/AMS.2008.144
• Institution: Universiti Teknologi Malaysia

"Gap" is a fundamental problem in every organization and there are some models and methods to "identify" and remove or minimize those gaps in the organizations. This paper tries to use an ITIL based solution to remove or abate those "key discrepancies" in the organizati...