The evolution of services science

• Main Authors: Siadat, Seyed Hossein, Buyut, Veronica Clement, Zainal Abidin, Wardah
• Format: Book Section
• Published: Institute of Electrical and Electronics Engineers 2008
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/12779/; http://dx.doi.org/10.1109/ICSSSM.2008.4598564
• Institution: Universiti Teknologi Malaysia

Services science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. With the evolution of consumer and business processes, it has become a large part of economy. Services have become the main differentiator guided by the principle...