A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia

• Main Authors: Nasirin, S., Bahari, Mahadi
• Format: Conference or Workshop Item
• Published: 2012
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/36355/; http://www.pacis2016.org/
• Institution: Universiti Teknologi Malaysia

This paper proposes a system developer?s perspective of the Citizen Relationship Management (CiRM) system implementation framework in the Malaysian local governments. The framework was developed based upon two in-depth cross-case studies which were conducted in two leading local governments in Malay...