A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia

A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia

This paper proposes a system developer?s perspective of the Citizen Relationship Management (CiRM) system implementation framework in the Malaysian local governments. The framework was developed based upon two in-depth cross-case studies which were conducted in two leading local governments in Malay...

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Main Authors: Nasirin, S., Bahari, Mahadi
Format: Conference or Workshop Item
Published: 2012
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.utm.my/id/eprint/36355/
http://www.pacis2016.org/
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Institution: Universiti Teknologi Malaysia
id my.utm.36355
record_format eprints
spelling my.utm.363552017-07-26T07:00:37Z http://eprints.utm.my/id/eprint/36355/ A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia Nasirin, S. Bahari, Mahadi QA75 Electronic computers. Computer science This paper proposes a system developer?s perspective of the Citizen Relationship Management (CiRM) system implementation framework in the Malaysian local governments. The framework was developed based upon two in-depth cross-case studies which were conducted in two leading local governments in Malaysia. In addition to confirming the familiar determinants found in the literature, the paper also suggests the significance of "publicity" as a factor which should not be overlooked when CiRM implementation initiative is considered. 2012 Conference or Workshop Item PeerReviewed Nasirin, S. and Bahari, Mahadi (2012) A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia. In: 16th Pacific Asia Conference on Information Systems, PACIS 2012, 11-15 July, 2012, Ho Chi Minh City, Viet Nam. http://www.pacis2016.org/
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Nasirin, S.
Bahari, Mahadi
A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
description This paper proposes a system developer?s perspective of the Citizen Relationship Management (CiRM) system implementation framework in the Malaysian local governments. The framework was developed based upon two in-depth cross-case studies which were conducted in two leading local governments in Malaysia. In addition to confirming the familiar determinants found in the literature, the paper also suggests the significance of "publicity" as a factor which should not be overlooked when CiRM implementation initiative is considered.
format Conference or Workshop Item
author Nasirin, S.
Bahari, Mahadi
author_facet Nasirin, S.
Bahari, Mahadi
author_sort Nasirin, S.
title A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
title_short A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
title_full A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
title_fullStr A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
title_full_unstemmed A system developer's perspective of managing cirm implementation in local governments: lessons from Malaysia
title_sort system developer's perspective of managing cirm implementation in local governments: lessons from malaysia
publishDate 2012
url http://eprints.utm.my/id/eprint/36355/
http://www.pacis2016.org/
_version_ 1643649957278777344

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