Effects of personality trait, motivation factors on performance of customer service personnel (CSP): a case of MPH bookstores
Staff performance has been discussed widely and endlessly. Several theories have been used in order to measure performance. Previous research found that personality and motivation showed a significant relationship towards staff performance. The objective of this study is to investigate which type of...
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| Main Authors: | , , , , , , , |
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| Format: | Article |
| Published: |
Academic Journals
2011
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/44888/ |
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| Institution: | Universiti Teknologi Malaysia |