Assessment of electronic service applications' practice: domains perspective
Traditionally, electronic services have been considered in two domains, using information technology for interaction and the actual service deliver via the electronic channels. Newly, three constructs have been identified, namely, transform, informate and automate. Based on these concepts, the e-ser...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
IEEE Computer Society
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/51936/ http://dx.doi.org/10.1109/ACSAT.2013.111 |
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| Institution: | Universiti Teknologi Malaysia |