Assessment of electronic service applications' practice: domains perspective

• Main Authors: Taherdoost, Hamed, Sahibuddin, Shamsul, Jalaliyoon, Neda
• Format: Article
• Published: IEEE Computer Society 2014
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/51936/; http://dx.doi.org/10.1109/ACSAT.2013.111
• Institution: Universiti Teknologi Malaysia

Traditionally, electronic services have been considered in two domains, using information technology for interaction and the actual service deliver via the electronic channels. Newly, three constructs have been identified, namely, transform, informate and automate. Based on these concepts, the e-ser...