Understanding the business process of reactive maintenance projects

• Main Authors: Ali, Kherun Nita, Ming Sun, Ming Sun, Aouad, Ghassan, Raja Mazlan, Raja Marzyani, Mustapa, Fara Diva
• Format: Conference or Workshop Item
• Language: English
• Published: 2006
• Subjects: HC Economic History and Conditions
• Online Access: http://eprints.utm.my/id/eprint/715/2/UNDERSTANDING_THE_BUSINESS_PROCESS%282006%29Kherun_Nita_Ali.pdf; http://eprints.utm.my/id/eprint/715/
• Institution: Universiti Teknologi Malaysia

This paper presents the analysis of the existing business process in reactive maintenance projects including the information and communication technology that supports the process. All information reported in this research is mainly primary data gathered from interviews with the parties that are inv...