Everything is going electronic, so do services and service quality: bibliometric analysis of e-services and e-service quality
Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used to analyse the research articles associated...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Association of Online Engineering
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/95503/1/AhmadJusoh2021_EverythingisGoingElectronicsodoServices.pdf http://eprints.utm.my/id/eprint/95503/ http://dx.doi.org/10.3991/ijim.v15i18.24519 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |