Everything is going electronic, so do services and service quality: bibliometric analysis of e-services and e-service quality

• Main Authors: Ali, Javed, Jusoh, Ahmad, Idris, Norhalimah, Abbas, Alhamzah F., Alsharif, Ahmed H.
• Format: Article
• Language: English
• Published: International Association of Online Engineering 2021
• Subjects: HB Economic Theory; HD Industries. Land use. Labor
• Online Access: http://eprints.utm.my/id/eprint/95503/1/AhmadJusoh2021_EverythingisGoingElectronicsodoServices.pdf; http://eprints.utm.my/id/eprint/95503/; http://dx.doi.org/10.3991/ijim.v15i18.24519
• Institution: Universiti Teknologi Malaysia

Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quality' from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer software was used to analyse the research articles associated...