Proposed model for investigating the level of the users’ acceptance of e-government services
The current paper aims to propose a framework for investigating the level of acceptance of the users for e-government services. The proposed model consists of two main independent variables. The first factor is the perceived usefulness with two-constructs, namely: perceived usefulness and perceived...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/96879/1/MaisarahMohamedSaat2021_ProposedModelforInvestigatingtheleveloftheUsersAcceptance.pdf http://eprints.utm.my/id/eprint/96879/ http://dx.doi.org/10.6007/IJARBSS/v11-i8/10731 |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |
| Summary: | The current paper aims to propose a framework for investigating the level of acceptance of the users for e-government services. The proposed model consists of two main independent variables. The first factor is the perceived usefulness with two-constructs, namely: perceived usefulness and perceived ease of use. The second independent variable is trust, which has three sub-constructs: perceived risk, perceived privacy and perceived security. The proposed model hypothesizes that these variables have a positive effect on the users’ acceptance for e-government services. The proposed model also hypothesizes that knowledge technology has a positive effect on the relationship between the independent and dependent variables. This model could help to understand the level of acceptance of the users for e-government services, especially that it has focused on both positive and negative factors that might influence the users’ acceptance of e-government services. |
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