Proposed model for investigating the level of the users’ acceptance of e-government services

• Main Authors: Alnaemi, Rashid Saad, Mohamed Saat, Maisarah, Hashim, Azman
• Format: Article
• Language: English
• Published: Human Resource Management Academic Research Society 2021
• Subjects: HD30.213 Management information systems. Decision support systems
• Online Access: http://eprints.utm.my/id/eprint/96879/1/MaisarahMohamedSaat2021_ProposedModelforInvestigatingtheleveloftheUsersAcceptance.pdf; http://eprints.utm.my/id/eprint/96879/; http://dx.doi.org/10.6007/IJARBSS/v11-i8/10731
• Institution: Universiti Teknologi Malaysia

The current paper aims to propose a framework for investigating the level of acceptance of the users for e-government services. The proposed model consists of two main independent variables. The first factor is the perceived usefulness with two-constructs, namely: perceived usefulness and perceived ease of use. The second independent variable is trust, which has three sub-constructs: perceived risk, perceived privacy and perceived security. The proposed model hypothesizes that these variables have a positive effect on the users’ acceptance for e-government services. The proposed model also hypothesizes that knowledge technology has a positive effect on the relationship between the independent and dependent variables. This model could help to understand the level of acceptance of the users for e-government services, especially that it has focused on both positive and negative factors that might influence the users’ acceptance of e-government services.