User experience factors that influence users’ satisfaction of using digital library

• Main Authors: Pushparaja, Vatsala, Che Mohd. Yusoff, Rasimah, Maarop, Nurazean, Shariff, Sya Azameela, Megat Zainuddin, Norziha
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2021
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/96979/1/VatsalaPushparaja2021_UserExperienceFactorsthatInfluenceUsers.pdf; http://eprints.utm.my/id/eprint/96979/; https://oiji.utm.my/index.php/oiji/article/view/165
• Institution: Universiti Teknologi Malaysia

Digital library is one of the services that is provided by academic institutions. In any product, service or application, user experience (UX) is an important indicator of the service quality which relates to user satisfaction. The aim of this paper is to propose the UX factors that influence users’...