The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
The effectiveness of leadership style initiatives resulting in sustainable competitive advantage and enhanced commitment to service quality has been a major subject of interest for business and academia alike. past research frequently cites the importance of leadership style (transformational, trans...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/7138/1/s94776_01.pdf https://etd.uum.edu.my/7138/2/s94776_02.pdf https://etd.uum.edu.my/7138/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |