Satisfaction on municipal services: A voice of MPSPK's residents
In Malaysia, there has been growing media attention and discussion on cases of poor service quality given by public sector including local government agencies.The agencies involved have been pushed to improve the quality of public service delivery. Realizing that some actions has taken place in resp...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11654/1/J.pdf http://repo.uum.edu.my/11654/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |