Satisfaction on municipal services: A voice of MPSPK's residents

• Main Authors: Mustaffa, Jamaludin, Ngah, Kamarudin, Zakaria, Zaherawati, Nordin, Nazni, Mohamed Sawal, Mohd Zool Hilmie
• Format: Conference or Workshop Item
• Language: English
• Published: 2014
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/11654/1/J.pdf; http://repo.uum.edu.my/11654/
• Institution: Universiti Utara Malaysia

In Malaysia, there has been growing media attention and discussion on cases of poor service quality given by public sector including local government agencies.The agencies involved have been pushed to improve the quality of public service delivery. Realizing that some actions has taken place in resp...