Implementation 5S concept to improve performance in service quality

• Main Authors: Mohd Asaad, Mohd Norhasni, Md Saad, Nor Syafiqah
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/19303/1/STMLgoGreen%2020150486-500.pdf; http://repo.uum.edu.my/19303/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook
• Institution: Universiti Utara Malaysia

5S concept is a simple method but effective to maintaining a quality environment in the workplace. This is due to a quality environment at the same time can help an organization involved be more successful, advanced and viable.The concept became Japanese culture is now being embraced firms in Malaysia today.This study aims to determine how the implementation of the 5S concept can improve performance in service quality.This research will use a quantitative information through questioner to collect the information about the important to implementation concept 5S to improve performance in service quality. Therefore, this study will to identify relationship between 5S and service quality.The results of this study, it show that 5S have a positive relationship in service quality.In conclusion, the implementation 5s can help to improve performance service quality in aspect productivity, quality and moral.