Relationship of knowledge management cycle and the performance from human, customer and organizational perspective

• Main Authors: Soesanto, Rayinda P., Andrawina, Luciana, Pertiwi, Indriani Rezki, Kurniawati, Amelia
• Format: Conference or Workshop Item
• Language: English
• Published: 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/20132/1/KMICe2016%20416%20420.pdf; http://repo.uum.edu.my/20132/; http://www.kmice.cms.net.my/kmice2016/files/KMICe2016_eproceeding.pdf
• Institution: Universiti Utara Malaysia

Knowledge is a main essential for any companies, because in the knowledge based era, the knowledge itself became the source of competitive advantage. The performance of knowledge management can be measured from the intellectual capital. Intellectual capital is not useful unless it can create some value to the company.Most measurement systems are based on measures of physical and tangible items, this is became problematic when measuring the knowledge management cycle performance in company because the knowledge is intangible assets.This research purpose is to find the relation between the knowledge management cycle and performance.In this research three perspective are used, which are human, customer and organizational perspective. From the data collection, it is known that the KM performance affect the development of all perspective. From the result of this research, the result can be used as knowledge for the company to plan and make better strategic for gaining better competitive advantage.