Customer satisfaction towards Islamic banking in Malaysia: A study using Carter model

Customer satisfaction towards Islamic banking in Malaysia: A study using Carter model

This study has been carried out to determine potential differences in customers’ satisfaction towards Islamic banking (between geographical areas) in Malaysia. An alternative service quality measurement model called CARTER developed by Othman and Owen (2001) has been used particularly to address el...

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Bibliographic Details
Main Authors: Lamsali, Hendrik, Ismail, Hirun Azaman, Che Razak, Razli, Mad Lazim, Halim, Adnan, Khairul Anuar, Ahmad Arshad, Darwina
Format: Conference or Workshop Item
Language:English
Published: 2005
Subjects:
HG Finance
Online Access:http://repo.uum.edu.my/246/1/CUSTOMER_SATISFACTION_TOWARDS_ISLAMIC_BANKING_IN_MALAYSIA_-_A_STUDY....pdf
http://repo.uum.edu.my/246/
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Institution: Universiti Utara Malaysia
Language: English

Internet

http://repo.uum.edu.my/246/1/CUSTOMER_SATISFACTION_TOWARDS_ISLAMIC_BANKING_IN_MALAYSIA_-_A_STUDY....pdf
http://repo.uum.edu.my/246/

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