Customer satisfaction towards Islamic banking in Malaysia: A study using Carter model

• Main Authors: Lamsali, Hendrik, Ismail, Hirun Azaman, Che Razak, Razli, Mad Lazim, Halim, Adnan, Khairul Anuar, Ahmad Arshad, Darwina
• Format: Conference or Workshop Item
• Language: English
• Published: 2005
• Subjects: HG Finance
• Online Access: http://repo.uum.edu.my/246/1/CUSTOMER_SATISFACTION_TOWARDS_ISLAMIC_BANKING_IN_MALAYSIA_-_A_STUDY....pdf; http://repo.uum.edu.my/246/
• Institution: Universiti Utara Malaysia

This study has been carried out to determine potential differences in customers’ satisfaction towards Islamic banking (between geographical areas) in Malaysia. An alternative service quality measurement model called CARTER developed by Othman and Owen (2001) has been used particularly to address el...