Assessment on Knowledge Level of Personnel Involved in Stamp Duty Valuation using Analytical Hierarchy Process

• Main Authors: Rosman, Siti Hasniza, Nawawi, Abdul Hadi, Ab Latif, Siti Nur Farhana, Abdullah, Mohamad Isa
• Format: Conference or Workshop Item
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/25187/1/KMICE%202018%2044%2051.pdf; http://repo.uum.edu.my/25187/; http://www.kmice.cms.net.my/ProcKMICe/KMICe2018/toc.html
• Institution: Universiti Utara Malaysia

Today, knowledge has become crucial which is able to form the basis of power and prosperity as well as skills.Meanwhile, experience has become animportant asset and a prime matter to an organization. Based on this fact, the success of an organization is the beginning of knowledge held by personnel of the organization, and has become the backbone of the explosion of knowledge and experience that can benefit and maximize the impact in the organization.Generally,there are different kinds of knowledge that exist in stamp duty valuation which is sometimes taken for granted by some of the personnel involved. Meanwhile, the knowledge contains useful information for the future. There are also people who do not know that they are their experts on particular types of knowledge. Through sustainable training programmes; knowledge, skills, attitudes and personal values of a personnel can be improved in line with the demands and changes that occur within the scope of their careers. Performance improvement of knowledge and skills is a challenge for the organization in the effort to maintain competition in the global market.Therefore, training is regarded as essential in ensuring enhanced quality and increase the level of knowledge in improving the performance levels of personnels in the JPPH. Analytical Hierarchy Process (AHP) which has been used in this study, is to assess the level of knowledge of the personnel in Valuation and Property Services Department and also acts as the instrument that can be applied as a guide in the effort to improve the performance to fulfill the expectation and requirement of the personnel during the valuation process of the stamp duty.