Assessing and developing public libraries performance: Kano’s model approach
Perbadanan Perpustakaan Negeri Kedah (PPAK) was established in 1961. To determine whether the library is providing a good service has occupied the attention of PPAK management for many years. Thus, the library user survey has been conducted during the past few years. However, the study unable to pla...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
ExcelingTech Publishers
2018
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/25721/1/IJSCM%207%204%202018%2077%2083.pdf http://repo.uum.edu.my/25721/ http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/1947 |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |