Assessing and developing public libraries performance: Kano’s model approach

• Main Authors: Taib, Che Azlan, Iteng, Rosman, Mad Lazim, Halim
• Format: Article
• Language: English
• Published: ExcelingTech Publishers 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/25721/1/IJSCM%207%204%202018%2077%2083.pdf; http://repo.uum.edu.my/25721/; http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/1947
• Institution: Universiti Utara Malaysia

Perbadanan Perpustakaan Negeri Kedah (PPAK) was established in 1961. To determine whether the library is providing a good service has occupied the attention of PPAK management for many years. Thus, the library user survey has been conducted during the past few years. However, the study unable to pla...