Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator
Social insurance has an important role on delivering welfare-economics benefits to its customer in the course of occupational accidents. The increases of occupational accidents in Malaysia put stress on the social insurance to deliver a good services in order to improve its customer satisfaction. In...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Academic Research Journal All rights reserved
2018
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/25780/1/IARJ%204%201%202018%201-7.pdf http://repo.uum.edu.my/25780/ http://www.iarjournal.com/volume-41-2018-iarj-bt/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |