Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator

• Main Authors: Rajan, Dinesh Kumar Saundra, Abdul Aziz, Fadzli Shah, Abdul Manab, Norlida
• Format: Article
• Language: English
• Published: International Academic Research Journal All rights reserved 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/25780/1/IARJ%204%201%202018%201-7.pdf; http://repo.uum.edu.my/25780/; http://www.iarjournal.com/volume-41-2018-iarj-bt/
• Institution: Universiti Utara Malaysia

Social insurance has an important role on delivering welfare-economics benefits to its customer in the course of occupational accidents. The increases of occupational accidents in Malaysia put stress on the social insurance to deliver a good services in order to improve its customer satisfaction. In...