Service quality and customer preference towards Islamic banking in Malaysia: A study using Carter model

Service quality and customer preference towards Islamic banking in Malaysia: A study using Carter model

This study has been carried out to identify elements of service quality influencing customers’ preference towards Islamic Banking products and services in Malaysia. An alternative service quality measurement model called CARTER developed by Othman and Owen (2001) has been used particularly to addres...

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Bibliographic Details
Main Authors: Lamsali, Hendrik, Che Razak, Razli, Mad Lazim, Halim, Ismail, Hirun Azaman, Ahmad Arshad, Darwina, Adnan, Khairul Anuar
Format: Conference or Workshop Item
Language:English
Published: 2005
Subjects:
HG Finance
Online Access:http://repo.uum.edu.my/262/1/SERVICE_QUALITY_AND_CUSTOMER_PREFERENCE_TOWARDS.....pdf
http://repo.uum.edu.my/262/
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Institution: Universiti Utara Malaysia
Language: English

Internet

http://repo.uum.edu.my/262/1/SERVICE_QUALITY_AND_CUSTOMER_PREFERENCE_TOWARDS.....pdf
http://repo.uum.edu.my/262/

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