Imperatives in hotel service encounters: the case of Jornadian learners of English

• Main Authors: Rababah, Mahmoud, Harun, Minah, Shapii, Aspalila
• Format: Article
• Language: English
• Published: oapun.org 2019
• Subjects: PL Languages and literatures of Eastern Asia, Africa, Oceania
• Online Access: http://repo.uum.edu.my/27832/1/EJALS%202%201%202019%20114%20139.pdf; http://repo.uum.edu.my/27832/; https://oapub.org/lit/index.php/EJALS/article/view/129
• Institution: Universiti Utara Malaysia

This paper examines the language of requests among the hotel trainees in Jordan. It seeks to explore the ways in which the trainees employ requestive strategies at the service counter in managing interpersonal and cross-cultural communication. Specifically, it discusses the Jordanian trainees'...